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I usually have Scott for a service representative, but this time I had Mike. He has a cheerful attitude. My experiences with Scott Moritz at Heartland Toyota have been nothing less than exquisite!!
He is by far the most accommodating service manager I have ever dealt with. He always calls me back immediately, after leaving a message. He will make all efforts to get my car in at my convenience. He keeps me updated on any change in the service plan, and answers every question and concern I may have. He is always pleasant and happy!!
He brightens my day with his cheerfulness and professionalism. In today's world, very few have this excellent of a work ethic. I am always amazed at what a nice experience it is to go and have my car serviced!
My husband and I really do appreciate everything you do Scott. Thank you for making our visits to Heartland Toyota a pleasant one. I can't say encoug good about the great and friendly service I receive from Scott Moritz. He makes each visit a plesant experience that causes me to return for my Prius servicing. The sales experience was great and the service since the sale has been consistently outstanding. I just had my first routine service following major work done in December and service associate Ricky Saly had me in and out within an hour. I have always had good experiences at Heartland Toyota.
I bought the car there and they have serviced it since my purchase. I have never had a problem with their service department. They are always very polite, professional, and reliable. Hands down the best report with a service rep and best service I have ever had. I live much closer to the Toyota dealer in Tacoma, but would rather drive to Bremerton no matter what.
Simply, I absolutely trust what Ricky says about my vehicle and that is priceless. My Prius has all kinds of weird issues. If Ricky and his support group can't figure out something, they say so.. Ricky makes you feel like you are checking in and out of a resort.
The waiting area is comfy and conducive to getting work done. I usually bring in my ipad and do some work. Never any problems connecting. If you are in Gig Harbor and currently go to Tacoma, and trust, good communication and quality service are important to you You won't regret it I don't. Whenever I require service on my Camrey I make a point of seeking out Ricky Saly because he is always friendly and welcoming whenever I come in the door. Recently there was a minor problem regarding a service requirement and he was quick to point out that the service I believed was necessary was in fact not.
This saved me time as well as money.
I’m going to buy from jyrexegyniki.tk | Tacoma World
He further mentioned that I also had work done at my request that was not needed at the time and that because it was not caught by the shop I would have my next oil change free of charge. In the past few years I have done less and less of the work on my vehicles and taken them to different shops that I trust. Thank you Heartland and especially you Ricky. Jim D. Alex greeted my warmly, scheduled my service for the following day, and gave me her card in case I had any questions.
The service 30, mile was completed before expected and Alex applie the discount coupons that I had along with one that I didn't bring in. All in all, warm friendly treatment and exceptional service. Tried several times to do this rating hope it works this time Michael is Great!!
I always look for him when I come in.. If he's busy, and I'm not, I even will wait for him to be done with another customer before I have the pleasure of his assistance. We usually can make each other laugh.. He is warm, genuine, friendly, and an asset to your business. Be Good To Him!!
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